USER
User: They are the end level application users, created or invited by the Customer. Users can perform activities based on the roles assigned to them.
Users can be created under the same domain which is enterprise domain using create option. Also, users can be invited from other domains which are federated domains, using invite user option. To invite a user from another domain, ‘custom domain’ of that user should be added and get approved.
Inviting the user can be done with 2 ways:
Inviting users one by one, through the Invite user option.
Inviting the users in bulk using the Import option.
CREATE USERS
User → Users → Create User.
To Create a User:
- Login with Customer account.
- Navigate to User menu.
- Click on Users.
- Click on the Create button.
Fill in the required fields and create the users
1. Basic details
2. Profile details
3. Review and create
After creating the User, user will receive Login Credentials for the provided Email address.
INVITE USERS
To Invite a User:
- Login with customer account.
- Navigate to User menu.
- Create Custom Domain.
- Get the approval from the added domain.
- Invite the user through:
Invite user option
Import
Invite user:
1. Using Invite user option.
User → Users → Invite User.
Fill in the required fields and invite the users.
a. Basic details
b. Profile details
c. Review and create
2. Using Import option.
User → Users → Import.
Download the import users template and enter all the details required for inviting the user and import the users in bulk.
After inviting the User, the user will receive an email for the provided email address stating that he has been invited and link will be provided on email to access the portal.
After importing the file, the import event initiator will receive an email regarding the success or failure of importing with count
USER LOGIN
From the received Credentials, Login to the Portal. By Visiting the portal MSP Hub.
Note
Complete the Authentication from Authenticator application
Download or Use any AUTHENTICATOR app, Scan the QR CODE.
Account Verified and Login to the portal MSP Hub.
The below figure shows Contents seen once logged in. These are the Default options.
User Overview Page
Reset Password
As per the request of user, Tenant can change the password for the users. And new password will be sent through mail.
Customer created User
We have following Modules
HOME
CUSTOMER → CUSTOMER → SUBSCRIPTIONS → AUDIT LOGS
USER → USERS → USER GROUPS → ROLES → CUSTOM DOMAINS → DEPARTMENT → TEAM → DESIGNATION
BILLINGS → PRODUCTS → ORDERS → INVOICES → LICENSE → BILLING PROFILES → PAYMENT METHODS → Subscriptions
D-A-A-S → WORKSPACE → IMAGES → ACCESS CONTROLS → STORAGE → SESSIONS
SETTINGS → WINDOWS DOMAIN → CLOUD MANAGEMENT → CLOUD ACCOUNTS → DISK SKU → WORKSPACE SKU→ STORAGE → DEVICE MANAGEMENT → SITES → DEVICES
HELPDESK → SUPPORT