Support

The Support module introduces a new platform for streamlined technical assistance. It allows end users, customers, partners, distributors, and administrators to report, receive, and provide support for product-related issues. This module also features a dashboard that enables users to track the progress of all their tickets in real time.

The Support module is divided into the following submodules:

1. Helpdesk - Provides an overview of ticket statuses and key metrics.
2. Configuration - Enables administrators to customize the settings and workflows for support operations.

Please navigate to each submodule to learn about its functionality and usage.

Click here to know about Helpdesk

Click here to know about Configuration

FAQ

1. What is the purpose of the Support module?
The Support module enables users to report and manage product-related issues while tracking ticket progress in real time.

2. What are the submodules under Support?
The Support module includes Helpdesk for ticket overview and Configuration for customizing support settings and workflows.